Privacy Policy

Last updated: 15 October 2026

1. Who we are (data controller)

This website, www.converge-hybrid.com, is operated by Convergent Systems, S.L., trading as Converge Hybrid ("Converge Hybrid", "we", "us", "our").

  • Controller: Convergent Systems, S.L.

  • NIF: B27530864

  • Registered office: Calle Roser 46, 3º 1ª, 08004 Barcelona, Spain

  • Email: contact@converge-hybrid.com

We are the controller of the personal data described in this policy. It is processed under the EU General Data Protection Regulation (Regulation (EU) 2016/679, "GDPR") and Spain's Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights ("LOPDGDD").

2. The data we collect

  • Enquiry and demo request data: your name, email address, company, job title, phone number and anything you write in your message when you use our contact or Request a Demo form.

  • Business relationship data: contact details and correspondence with customers, prospects, partners and suppliers, including information shared during consulting projects or platform demos.

  • Technical and usage data: IP address, browser type, device, pages visited, referring site and time on site. We collect this through cookies and similar technologies (see our Cookie Policy).

  • Communications data: emails and messages you send us, and your marketing preferences.

We do not knowingly collect special categories of data. Our website is not directed at anyone under 14, the age of digital consent in Spain under LOPDGDD Art. 7.

3. How and why we use your data

PurposeLegal basis (GDPR Art. 6)
Responding to enquiries and demo requestsSteps taken at your request before entering a contract (Art. 6(1)(b)), or our legitimate interest in answering business enquiries (Art. 6(1)(f))
Delivering our software platform and consulting servicesPerformance of a contract (Art. 6(1)(b))
Sending news, insights and product updates by emailYour consent (Art. 6(1)(a)), or, for existing customers, our legitimate interest in sending information about similar services (LSSI-CE Art. 21.2). You can opt out in every message
Operating, securing and improving our websiteLegitimate interests (Art. 6(1)(f))
Website analytics via non-essential cookiesConsent (Art. 6(1)(a) and LSSI-CE Art. 22.2)
Meeting legal, tax and accounting obligationsLegal obligation (Art. 6(1)(c))

Where we rely on legitimate interests, we have balanced them against your rights. You can ask us for details of that assessment. We do not make decisions about you based solely on automated processing.

4. Who we share your data with

We do not sell your personal data. We share it only with:

  • Service providers who process data on our behalf, including Squarespace (website hosting and forms), [EMAIL PROVIDER, e.g. Google Workspace / Microsoft 365], and [CRM / MAILING TOOL, if any].

  • Professional advisers such as accountants (gestoría), lawyers and insurers.

  • Public authorities, such as the Spanish Tax Agency (AEAT), courts and other authorities where required by law.

  • A buyer or successor if our business is sold or reorganised.

All processors act under data processing agreements (GDPR Art. 28) and only on our instructions.

5. International transfers

Some of our providers, including Squarespace, store or process data outside the European Economic Area, including in the United States. Where this happens we rely on a European Commission adequacy decision, such as the EU–US Data Privacy Framework for certified US companies, or on the Commission's Standard Contractual Clauses (GDPR Art. 46). You can ask us for a copy of the relevant safeguards.

6. How long we keep your data

  • Enquiries that don't lead to a relationship: up to 24 months after our last contact.

  • Customer and contract records: for the duration of the relationship. After that, we keep them blocked for as long as legal claims or obligations may arise: 6 years for accounting records (Spanish Commercial Code, Art. 30) and 4 years for tax purposes (General Tax Law). Blocking follows LOPDGDD Art. 32.

  • Marketing contacts: until you withdraw consent or object. After that we keep a suppression record so we don't contact you again.

  • Analytics data: as set out in our Cookie Policy.

7. Your rights

Under the GDPR and the LOPDGDD you have the right to:

  • access the personal data we hold about you;

  • rectify inaccurate or incomplete data;

  • erasure ("right to be forgotten");

  • restrict processing;

  • object to processing based on legitimate interests, and to direct marketing at any time;

  • data portability;

  • withdraw consent at any time, without affecting processing carried out before you withdrew it.

To exercise any right, email contact@converge-hybrid.com or write to the registered office above with "Data Protection" in the subject line. We may ask you to verify your identity. We will respond within one month. There is normally no charge.

8. Security

We use appropriate technical and organisational measures to protect your data, including encrypted (HTTPS) connections, access controls and reputable providers. No transmission over the internet is completely secure, but we work to protect your information.

9. Complaints

If you are unhappy with how we have handled your data, please contact us first. You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, AEPD), C/ Jorge Juan 6, 28001 Madrid, at www.aepd.es. If you live in another EU country, you can complain to your local supervisory authority instead.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.